Privacy Policy

China FS Feed Additives ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://xianwater.cn (the "Site") or when you make a business inquiry or purchase from us.

Please read this privacy policy carefully. By using the Site, you consent to the practices described herein.

1. Information We Collect

We collect information that identifies, relates to, describes, or could be linked to you or your business ("Personal Information"), including:

Business Contact Information: Your name, email address, phone number, company name, job title, and business address.
Commercial Information: Products you inquire about, request samples for, or purchase; your business needs and specifications.
Technical Information: Your IP address, browser type, operating system, and information about your interaction with our Site (collected via cookies and similar technologies).
Communication Data: Records of your correspondence with us, including via email (e.g., [email protected]).

2. How We Use Your Information

We use the information we collect for the following business purposes:

To process and respond to your inquiries, sample requests, and orders.
To provide you with quotations, technical data sheets, and product information.
To communicate with you regarding your account or transactions and to send you important company updates.
To improve, test, and monitor the effectiveness of our Site and marketing.
To comply with legal obligations and enforce our agreements.

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Union (EU) and United Kingdom (UK), our legal basis for processing your Personal Information is:

Performance of a Contract: Processing necessary to respond to your inquiries, provide quotations, and fulfill orders.
Legitimate Interest: Processing for our legitimate business interests, such as direct B2B marketing, website security, and analytics, provided your interests do not override these.
Consent: In specific cases, we will only process your data with your explicit consent. You can withdraw consent at any time.

4. Sharing Your Information

We do not sell your Personal Information. We may share your information with:

Service Providers: Trusted third parties who assist us in operating our website, conducting our business (e.g., email service providers, analytics providers), and shipping products, so long as they agree to keep this information confidential.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., customs declarations).

5. International Data Transfers

As an international B2B company, your Personal Information may be transferred to and processed in countries outside the EU/UK and EEA, including China. We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, including using standard contractual clauses approved by the European Commission.

6. Your Data Protection Rights

A. GDPR Rights (EU/UK):
You have the right to:

Access, correct, or update your Personal Information.
Request erasure of your Personal Information ("right to be forgotten").
Restrict or object to our processing of your Personal Information.
Data portability.
Lodge a complaint with a supervisory authority.

B. CCPA/CPRA Rights (California):
California consumers have the right to:

Know what Personal Information is collected about them and how it is used and disclosed.
Request deletion of their Personal Information.
Opt-out of the "sale" or "sharing" of Personal Information (we do not sell your data).
Non-discrimination for exercising their CCPA rights.

To exercise any of these rights, please contact us at: [email protected]. We will respond to your request in accordance with applicable law.

7. Data Retention

We will retain your Personal Information only for as long as is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.